This article originally appeared on my website.
I'm a fan of writing notes while reading design books. The book belongs to the author(s). The notes are a quick reference for myself and others if they need it.
How Good Questions Go Wrong
- Leading Questions > "How do you use Outlook to communicate your work status?"
- Shallow Questions > "Do you use Yammer for team discussions?"
- Personal Bias > "I know I always struggle with invoices; what challenges do you have with your software?"
- Unconscious Bias > "Where do you guys go to unwind after work?"
Knowing When to Break the Rules
- Leading > "How much do your friends and family appreciate photo albums when you make one for them?
- Shallow > "How many times do you log in to Facebook in a day?"
- Personal Bias > "Do you think the Cubs actually have a chance at the World Series this year?"
|Moderated Product Testing||X||X|
|Taxonomy Review (Tree Jacking)||X||X|
|Unmoderated Product Testing|
|Moderated Product Validation||X|
|Unmoderated Product Validation||X|
- Summary > Provide a quick summary (1 sentence) of the tasks that is performed for this heuristic violation
- Page Identified > Provide the URL/page title that the violation is found
- Strengths > Provide any positive factors about the task performed for the violation
- Heuristics Violated > Provide the code of the heuristic it violates
- Details > Provide any other detail that hasn't been captured above or short recommendation on how to resolve violation
- Screen shot of violation
Key Body Signals
- Open arms and legs > More approachable and agreeable overall
- Closed arms and legs > Mindset is defensive and potentially closed off
- Spread-out arms and legs > Attempt to expand your personal space/assert your overall presence
- Leg positioning > Legs like to point in direction you want to move
- Head movements > Look up: accessing imagination and potentially being deceitful > Look down: accessing memory and potentially being more truthful
- Surprise > Eyes wide open and jaw dropped
- Fear > Eyes wide, mouth barely open, and forehead wrinkled
- Disgust > Teeth barred, nose wrinkled, and eyes slightly closed
- Anger > Hard stare, closed and tense lips, and nostrils possibly open wide
- Happiness > Broad smile, crow's feet around eyes, and raised cheeks
- Sadness > Pouting lips and drawn-in eyes
- Contempt > Partial fake smile and squinting eyes
Research Artifacts & Diagrams
- Experience maps
- Mind maps
- User flows
- Swim lanes
- Mental models
- Severity scales
- Click maps
- Actionable recommendations
- Change logs
- Design specifications
As written above, these are just my notes for this title. I encourage you to read a copy of your own for further insight into the text.