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Discussion on: Confluence is where information goes to die

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Ian bradbury

What you're describing sounds very familiar to me and after several similar scenarios - I've come to realise it's all down to implementation.

If the tool is not implemented with thought and amazing communication then I'm pretty sure no matter the tool you'll experience these issues.

In fact I had the same type of conversation today when discussing the service desk tool we've been provided.

Thought, planning, inclusion, communication - repeat.