We tend not to think about reliability as part of the user experience research when developing a system, and this can go terribly wrong when not taken into consideration.
While reading the Google SRE book I came to know about Margaret Hamilton and her involvement in NASA’s Apollo program, and how reliability has been built-in to avoid a potentially catastrophic situation for the astronauts.
When dealing with space missions, there is little to no room for error. Any software glitch or failure could have catastrophic consequences for the astronauts and the entire mission.
When developing any system, not just those in aerospace, it's crucial to consider reliability as part of the user experience. Mistakes will happen, eventually, no matter how much training. We are prone to error, especially while performing repetitive tasks. We ought to build systems with safeguards against ourselves.
Unreliable systems can lead to frustration, loss of productivity, potential damage or harm, and in the worst case (when dealing with life-support systems), death. Users depend on software and systems to perform their tasks efficiently and securely. How reliable is the software depends on how easily a mishap can be undone, automatically recover, or even better, totally prevent the misbehavior.
As software engineers, reliability should be at the forefront of our minds as we build the technology that shapes the world around us. Margaret Hamilton knew that back in 1969.
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