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Ben Duncan
Ben Duncan

Posted on • Updated on

Who does Bug Triage?

When customers call complaining about a bug, who does the work of finding the source of the problem?

Does customer support try to diagnose the bug themselves and forward it to a backend or frontend developer depending on their diagnosis? Do they pass it to a QA person to handle that? Does it go straight to the frontend developers, because the bug is visible in the UI regardless of the source?

How does your team do it? Do you have any suggestions?

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