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Discussion on: How do you ensure knowledge transfer in your company?

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Ben Halpern

Yeah, I've found that we're gradually getting better at this, but it's hard to just tell others to get on our system because you can't really skip steps. It kind of evolved naturally to fit our style.

And we still have a long way to go, but I feel like we're improving by combining an emphasis on good habits with a realism that good habits are hard to build.