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Awal Ariansyah
Awal Ariansyah

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Job roles in a startup company

Continuing my task in Information and security task, I'm here to write several job roles and their policy. There are certain roles. Here are eight important ones to consider from reference I found:

1. Chief executive officer (CEO) and chief operations officer (COO)

Two of the most essential players in your business will be the CEO and COO. The CEO is typically the big-picture person who controls the company’s direction, vision, and culture, whereas the COO primarily focuses on the day-to-day operations that keep your business running.

You can hire externally for these positions, but the founders of the company usually assume these responsibilities. Tierra Wilson, co-founder and CMO of Lovely Impact, recommends starting as the CEO of your business before hiring out. If you and your co-founder(s) already plan to take on these titles and responsibilities, hire the following seven positions next.

2. Product manager

The product manager will be your go-to on all things related to your products. This team member manages the product strategy, vision and development. They typically work closely with the engineering and marketing teams to create and market your products.

Vince Repaci, senior coach at LOVR Atlantic, said that bringing on a product manager can be difficult for founders, as they are typically the initial default product manager and heavily invested in their own products or services.

β€œWhen you [can] afford to bring on a project manager, though, it forces you to change the way you think about the project by documenting and training someone else in it,” Repaci told Business News Daily. β€œThis move allows founders to start working on the business rather than in the business.”

3. Chief technology officer (CTO)

A team member who specializes in technology and development is crucial to your business’s success, especially for tech startups. Although you can hire freelance front-end and back-end engineers, it’s useful to have someone on your internal team take charge of this sector. As your team grows, you can split this role into two separate positions.

β€œHaving someone with the skills to decide what will work best for your business, as well as overseeing the integration and management of various systems, is key,” said Sue Andrews, business and HR consultant at KIS Finance. β€œThey’ll need to consider everything from hardware to software and mobile technology.”

Andrews said this team member can also take the lead in building your online presence. They can split that responsibility with your marketing manager as well.

4. Chief marketing officer (CMO) and community manager

This team member will focus on your customers and how they view your product or service. Andrews said that hiring an expert with excellent marketing and promotional skills is essential to make sure your vision reaches a wide audience.

β€œFind a marketing manager that is a jack-of-all-trades,” Wilson said. β€œUntil you can scale, they should be able to write copy, design collateral, code landing pages, run ad campaigns and handle social media marketing.”

They should also interact with your customers and act as an interim community manager to maintain positive relationships between your business and consumers. This team member can work with the product manager to incorporate customer feedback into product development.

5. Sales manager

This team member will focus on generating new leads and bringing in money for your company. Wilson said startups and small business owners who master sales first last longer.

β€œHire an amazing sales rep or manager, and then use the money they bring in to hire more people,” she said. β€œThis is probably the hardest position to hire for, but [it is] worth the time and effort to get the right person.”

Repaci said that a skilled sales manager with experience in your industry typically won’t require a lot of training to generate leads and close deals.

6. Chief financial officer (CFO)

Experts recommend that startups outsource their accounting and finance roles, but if you have the capability to hire a CFO, it can be extremely helpful for your business.

β€œIt’s essential that you have someone on the team who is responsible for the money and has an eye for detail to manage all aspects of the company’s finances,” Andrews said. β€œIn the early stages, this will range from major issues, such as securing bank lending and leasing premises, to everyday necessities, such as paying suppliers and managing the petty cash.” [Read related article: Startup Costs: How Much Cash Will You Need?]

7. Business development manager

While similar to the sales manager, a business development manager finds ways to grow your business from both a marketing and sales standpoint. For example, this professional might focus on developing relationships with other businesses to increase revenue and potential for growth.

A good business development manager identifies new business opportunities, both within your organization and with other companies. In doing so, they’ll consider new markets, areas where you might expand, new partnerships, ways to reach other existing markets, and ways to appeal to your target customers.

For example, perhaps a competitor is offering a product or service you haven’t yet considered. Your business development manager will look for ways to not only keep up with their offerings but also set you apart from them to attract more attention to your brand.

8. Customer service representative

Customer service is a critical task every business should master. Building positive relationships with your customers and clients is the cornerstone of your brand.

It doesn’t matter how great your products or services are if your business isn’t effectively communicating with its customers and clients. Without a professional handling customer questions, calls or concerns, your reputation will inevitably suffer. You’ll want to fill this role as soon as possible

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