Jira Issue Types Link to Assets

Jira issue types or any project types can now be integrated seamlessly with AssetIT, as we just released the latest version: AssetIT Version 1.4.14 with many enhancements related to AssetIT panels.

We’re thrilled to announce that AssetIT version 1.4.14 for Cloud is now live, introducing fresh updates and innovative features designed to enhance asset management within your Jira ecosystem. This update brings a new way to handle assets with the Linked Assets Panel, which offers a more efficient and user-friendly experience in managing resources and linking assets directly to Jira projects and for all Jira issue types. Here’s everything you need to know about this new feature and other exciting updates in this release!

Introducing the Linked Assets Panel

The Linked Assets Panel is our most exciting addition to AssetIT! This feature replaces Atlassian’s External Asset Platform field, set to be retired on December 31st, 2024, and offers an improved way to manage and access assets within Jira.

Key Benefits of the Linked Assets Panel

• Effortless Linking of Assets to Jira Issues: With the Linked Assets Panel, you can now seamlessly attach relevant resources to any Jira issue types. This integration is available across all types of Jira projects, ensuring that any team can benefit from enhanced resource visibility.
• Enhanced Functionality in the JSM Customer Portal: For Jira Service Management (JSM) users, the Linked Assets Panel enables customers to view and request multiple resource types. The panels also have no limits for all Jira issue types in service projects.
• Automatic Data Syncing: Moving to the new Linked Assets Panel is smooth and effortless! If you’re currently using the External Asset Platform field, all your existing data will automatically sync to the Linked Assets Panel. This ensures an uninterrupted transition and gives you continued access to all your essential asset data.
• Enhanced Asset Management: Manage your resources directly within Jira by updating asset details like asset status, resource assignees, check-out quantities, and check-in options. The Linked Assets Panel simplifies these operations, making your asset management workflow more efficient.
• Improved Visibility for Customers: With this update, JSM customers gain improved visibility into resources linked to their support requests. This increased transparency means faster resolutions and better communication for a smooth service experience.

Additional Improvements in AssetIT Version 1.4.14

In addition to the Linked Assets Panel, version 1.4.14 brings several enhancements to streamline and optimize your experience with AssetIT:

• Streamlined Configuration Process: The configuration process for AssetIT panels has been simplified, making the setup more straightforward and accessible. Whether you’re configuring it in a new Jira Service project or updating an existing one, you’ll find the process more intuitive.
• Updated In-App UI: We’ve polished the in-app UI to offer a cleaner, user-friendly experience. Navigating through AssetIT’s features is now smoother, making it easy to access the tools you need without any hassle.

Getting Started with the Linked Assets Panel

Wondering how to make the most of the new Linked Assets Panel? Here’s a quick guide to kickoff:

1. Enable the Linked Assets Panel for Jira Issue Types

• From within a Jira project, navigate to Project Settings > Apps > AssetIT integration.

• Toggle on the Enable AssetIT integration for this project to configure AssetIT panels.
• Select the Jira issue types that you want the AssetIT panels to display

• At the Linked Assets panel configuration, choose the types of resources, inventories, and the filter you want to set up for what assets to display.

2. Utilizing the JSM Customer Portal

• With this new update, JSM customers can now request multiple items or resource types at once, directly from the JSM customer portal. What’s more, after submitting the request tickets, customers can also see the detailed information on the linked assets. This provides a streamlined approach for customers needing resource information related to their support tickets, all from within a single view.

3. Updating Asset Details

Within Jira, team members can now update key asset information—such as status, assignee, and check-in/check-out details—directly through the Linked Assets Panel. This enables faster updates and more efficient tracking, especially useful for service teams managing large volumes of assets.

🌐 Why Use the Linked Assets Panel for Managing Jira Issue Types?

The Linked Assets Panel is optimized for various Jira issue types, making it an ideal tool for teams handling different projects and workflows within Jira. Whether it’s task tracking, service requests, or incident management, you can easily assign assets to the relevant issue type, allowing seamless collaboration and improved productivity.

• Task Tracking: Use the Linked Assets Panel to assign assets to specific tasks. This ensures team members have direct access to the resources they need.
• Service Requests: In Jira Service Management, link assets to support requests for improved customer support and greater transparency.
• Incident Management: For incident tracking, assign assets directly to the issue, helping teams quickly access essential resources and troubleshoot faster.

📈 Future-Proof Your Asset Management with AssetIT

The Linked Assets Panel is just the beginning of exciting features we’re bringing to AssetIT. With Atlassian’s External Asset Platform field being retired soon, now is the perfect time to switch to a solution designed to handle your asset management needs comprehensively.

Try AssetIT for free at: AssetIT - Asset Management for Jira, ITAM, ITSM

FAQs

1. What is the Linked Assets Panel, and how does it differ from Atlassian's External Asset Platform?

• The Linked Assets Panel is one of the AssetIT panels that plays an integration function with Jira. The Linked Assets Panel allows you to attach assets directly to Jira issues and manage them seamlessly. The new panel allows users to not only link items to a Jira issue but also adjust detailed information about it, link multiple resources at once, and view asset details in the JSM customer portal. It replaces the soon-to-be-discontinued External Asset Platform field with enhanced functionality and data syncing.

2. How will my data from the External Asset Platform transfer to the Linked Assets Panel?

• All existing data from the External Asset Platform will automatically sync to the Linked Assets Panel, ensuring no data loss during the transition.

3. Can I use the Linked Assets Panel in all types of Jira projects?

• Yes! The Linked Assets Panel is compatible with all Jira projects. What's more, you can also choose what Jira issue types to link assets, ranging from tasks, subtasks, bugs, and service requests.

4. Will the Linked Assets Panel improve customer experience in the JSM Customer Portal?

• Absolutely. JSM customers can view and request multiple asset types directly from the portal. This provides. transparency and easy access to asset details related to their support tickets.

5. Is the configuration process complicated?

• Not at all. The new update has simplified the configuration process. This configuration, in fact, is easier to set up and link assets within your Jira environment.

6. How can I update asset details like status and assignees?

• Simply navigate to the Linked Assets Panel within a Jira issue and edit the necessary asset details directly, making asset management faster and more convenient.