Introduction
Some time ago I wrote a post about how to be awesome without being a jerk. It has some concrete suggestions, which is helpf...
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Ah, good point. I didn't really suggest how to deal with meanies. As a one-time dev tools product manager, yeah, I've had to deal with that. If it's in person, you say, "thank you. That's good feedback." And file it away in ignore bucket in your head, while smiling. :) Don't engage or argue! (a.k.a., don't feed the trolls)
That said, sometimes there are gems of valid feedback even when hostilely communicated, so try to keep an open mind. Sometimes you can even turn angry folks around, if you find the underlying feedback insightful and are able to show that you care and (even better) can make it better.
I really, really like these sentences.
Thanks for sharing this :)