All sounds very familiar Helen! Over the years I've tried pretty much everything in an effort to ward off those horrendous, last minute, "give me everything right now" requests.
Setting expectations that requests have to come in xx days before they are really needed takes time to bed in but has been useful.
I don't think there is any substitute for building up personal relationships with your major stakeholders though. Having a strong working dynamic, really helping them when you can and being upfront about why something can't be done right away goes a long way to getting some respect for the process and lead times necessary for good outputs.
Obviously every business still has it's assholes who will disrespect you, your team and your process whenever they feel like it but dealing with them is another matter entirely :-D
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All sounds very familiar Helen! Over the years I've tried pretty much everything in an effort to ward off those horrendous, last minute, "give me everything right now" requests.
Setting expectations that requests have to come in xx days before they are really needed takes time to bed in but has been useful.
I don't think there is any substitute for building up personal relationships with your major stakeholders though. Having a strong working dynamic, really helping them when you can and being upfront about why something can't be done right away goes a long way to getting some respect for the process and lead times necessary for good outputs.
Obviously every business still has it's assholes who will disrespect you, your team and your process whenever they feel like it but dealing with them is another matter entirely :-D