Raising and handling an AWS Support cases for billing and account-related inquiries.

Under the AWS Basic Support Plan (Free Tier), we can create and manage AWS Support cases for billing and account-related inquiries only. Technical support is not included in the Basic plan, but AWS documentation and the AWS community forums are available for technical assistance.

Here’s a step-by-step guide on how to raise an AWS Support Ticket under the Basic Support Plan:

1. Head to the AWS Support Center:

   • Sign in to your AWS Management Console.
   • Navigate to the AWS Support Center under services.

2. Create a Support Case:

   • Click on "Create Case" to begin.
   • Select the issue type: Choose either "Account and Billing" or "Technical" depending on your specific concern.
   • If your issue relates to billing, specify "Billing Inquiry" as the issue type.
   • Select the severity level that matches your issue, specifying "General Question" as the severity.
   • Click on "Next step" to proceed.
   • Enter a subject and description for your case.

3. Choose your Contact Method:

   • Select how you prefer AWS Support to contact you (e.g., email, phone).
   • Provide accurate contact information.

4. Submit your Case:

   • Review all case details for accuracy.
   • Click "Submit Case." AWS Support will acknowledge receipt promptly.

5. Stay Informed and Respond:

   • Keep track of your support case in the AWS Support Center.
   • AWS Support may request additional details or provide updates as they investigate your case.

6. Reaching Resolution

   • Work collaboratively with AWS Support to resolve the issue.
   • Resolution times may vary based on the complexity and severity of the problem.

7. Track your cases:

   • Access the Case history section in the AWS Support Center.
   • Use the provided Case ID to track and reference each case for monitoring purposes.

Following these steps will help ensure effective handling of AWS Support cases, from submission through resolution and ongoing monitoring.