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Discussion on: What is your debugging approach?

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Dave •
  1. Tell the PM to discuss with QA, because Dev have no access to production.
  2. Kick the Jira report back to QA as it doesn't have reproduction data.
  3. Re-read and kick back again because it doesn't have logs attached.
  4. Raise a ticket with ops to enable remote debug in production.
  5. Connect to production debug port, add conditional breakpoints where I think the issue is.
  6. Observe the issue in production.
  7. Receive the updated Jira & confirm it reports the issue observed.
  8. Repeat 5&6 until 7 is completed.
  9. Write a test case that reproduces the bug & fails the build because of it.
  10. Confirm expected behaviour with a BA.
  11. Repeat 9&10 until happy.
  12. Assign Jira to a junior dev, with a comment of "can you fix the build for this please?"
  13. Coffee break.