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101 - Dynamics 365 automation with bots/voice bots Series' Articles

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Cover image for Dynamics 365 Customer Service with Power Virtual Agents (1)

Dec 31 '22

Dynamics 365 Customer Service with Power Virtual Agents (1)

8 min read

Cover image for Dynamics 365 Customer Service with Power Virtual Agents (2)

Jan 7 '23

Dynamics 365 Customer Service with Power Virtual Agents (2)

5 min read

Cover image for Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups)

Jan 21 '23

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups)

2 min read

Cover image for Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)

Jan 28 '23

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)

6 min read

Cover image for Dynamics 365 Customer Service Voice Channel

Feb 4 '23

Dynamics 365 Customer Service Voice Channel

4 min read

Cover image for Dynamics 365 Customer Service - escalating to a Teams User

Feb 11 '23

Dynamics 365 Customer Service - escalating to a Teams User

2 min read

Cover image for personalized customer experience with voice bots and Dynamics 365 Customer Service

Feb 18 '23

personalized customer experience with voice bots and Dynamics 365 Customer Service

3 min read

Cover image for Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues.

Feb 25 '23

Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues.

3 min read

Cover image for Dynamics 365 Customer service: Realtime translation to break barriers in text chats.

Mar 4 '23

Dynamics 365 Customer service: Realtime translation to break barriers in text chats.

3 min read

Cover image for Dynamics 365 Customer service - always an answer to every question

Mar 19 '23

Dynamics 365 Customer service - always an answer to every question

3 min read

Cover image for Dynamics 365 Customer Service: Design Your Own Live Chat Experience

Jun 17 '23

Dynamics 365 Customer Service: Design Your Own Live Chat Experience

2 min read

Cover image for Dynamics 365 Customer Service: Assessing Customer Experience with Surveys

Jun 24 '23

Dynamics 365 Customer Service: Assessing Customer Experience with Surveys

3 min read

Cover image for Dynamics 365 Customer Service: Effortlessly Detect Clients in Conversations

Jul 1 '23

Dynamics 365 Customer Service: Effortlessly Detect Clients in Conversations

3 min read

Cover image for Customer Service Automation: The Perfect Duo of Dynamics 365 Customer Service & Power Virtual Agent

Aug 20 '23

Customer Service Automation: The Perfect Duo of Dynamics 365 Customer Service & Power Virtual Agent

3 min read

Cover image for Elevate Your Dynamics 365 Customer Service with the Voice Channel: A Simple Guide

Aug 20 '23

Elevate Your Dynamics 365 Customer Service with the Voice Channel: A Simple Guide

3 min read

Cover image for Enhancing Customer Support with Dynamics 365 Copilot

Aug 20 '23

Enhancing Customer Support with Dynamics 365 Copilot

5 min read