Something that I've become more aware of over the years are the laws in play when hiring candidates.
Since almost nobody (aside from HR) is ever trained to interview anyone or knows those laws, they are very easily broken.
Not providing feedback is an easy position companies can take that protects them from saying something about the interview that can get used against them.
I'm not saying that's what happened in this specific case, but a common reason why it's really hard to get feedback in an interview process.
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Something that I've become more aware of over the years are the laws in play when hiring candidates.
Since almost nobody (aside from HR) is ever trained to interview anyone or knows those laws, they are very easily broken.
Not providing feedback is an easy position companies can take that protects them from saying something about the interview that can get used against them.
I'm not saying that's what happened in this specific case, but a common reason why it's really hard to get feedback in an interview process.