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Top 5 Issue Tracking Tools in 2019

ray_parker01 profile image Ray Parker ・3 min read

Although it's completely fine to use excel sheets to record/track and email to report/alert/communicate. But as the magnitude of the project, number of test cycles, and people grow, it creates a need for a much stronger mechanism that makes management simpler and more consistent so that you can focus more on tracking new problems instead of being stuck with the old ones. An issue tracking tool tracks, manages, and solves all kinds of bugs. It helps detect issues earlier and prioritize them according to their severity. A bug reporting tool workflow goes in the following order:

  • Capture bugs

  • Record issues

  • Check accountability

  • Prioritize issues

  • Resolve issues

  • Review
  • Few features such as documenting facility, assigning, workflow, history, reports, and storage and retrieval are a must for any bug management software. Not all issue tracking tools out there are up to the mark and don’t deliver according to your requirements. So if you are considering to use one, we list our top 5 picks of issue tracking tools:

    1. Kualitee

    Kualitee is a top issue tracking tool that lets you efficiently manage bugs and collaborate with your team to resolve them. Following are the main “qualities” of Kualitee:-
    Categorizes all bugs in different types
    Prioritizes tasks according to the severity
    Lets you add a description, status, action, data, etc.
    Add/delete defects
    Delegatory feature: trace defects right back to their cases
    User-friendly interface
    Email notifications

    2. Bugzilla

    Bugzilla is an open-source, web-based bug tracking system that is free of cost. Although it’s a minimal bug tracking system, it has an advanced search system and highly comprehensive reporting tool which generates charts and automated scheduled reports. It is a convenient software with features like:
    Email notification
    Automatic deletion of duplicate bugs
    Prediction of bug fixation time

    3. Mantis

    Mantis is another open-source tool that will fulfill your issue tracking requirements. It is a customizable system with a simple interface and an advanced set of features. These features include:
    Email notifications
    Reports and graphs
    Unlimited number of users
    Web app/mobile version

    4. Jira

    One of the most popular issue tracking tools is Jira. It has an excellent workflow and a simplistic, yet powerful dashboard. Jira lets you:
    Create an issue and add all relevant details to it
    Rank and prioritize bugs
    Track bugs to done
    Maintain records
    Generate reports

    5. Redmine

    Last on our list is Redmine which too is a well-reputed tool in the market. It’s open-source, web-based software that supports multiple platforms and databases and allows you to create issues via email. Prominent features include:
    News, document, and files management
    SCM integration
    A flexible issue tracking system
    Flexible role-based access control
    Multi-language support

    Conclusion

    This was a list of the most commonly used tools for bug management along with their brief overview. It must be clear by now that bug tracking can’t be taken as a separate activity without taking into account other aspects of the projects. Anyhow, a good bug tracking tool will improve overall efficiency and is a must-have.

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    Ray Parker

    @ray_parker01

    Ray Parker is an entrepreneur and internet marketer with over 9 years of experience in Search Engine Optimization, Creative Writer and Digital Marketing

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