Thanks for sharing that! I bet that auto assignment via SMS does make life easier if there's only a few of you working there!
As for managing conversations over SMS, Flex could handle that, but as you say, may well be overkill. I've seen success for SMS (and other channels) using Front. You can hook your Twilio number up to it and away you go.
Alternatively, it wouldn't be too much to build. I have a demo project that is the start of something you could use here: github.com/philnash/sms-messages-app
For further actions, you may consider blocking this person and/or reporting abuse
We're a place where coders share, stay up-to-date and grow their careers.
Thanks for sharing that! I bet that auto assignment via SMS does make life easier if there's only a few of you working there!
As for managing conversations over SMS, Flex could handle that, but as you say, may well be overkill. I've seen success for SMS (and other channels) using Front. You can hook your Twilio number up to it and away you go.
Alternatively, it wouldn't be too much to build. I have a demo project that is the start of something you could use here: github.com/philnash/sms-messages-app