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Discussion on: How do you organize communication with the client?

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perpetual_education profile image
perpetual . education • Edited

1 Google Doc. 1 shared folder for files. No emails allowed after the first meeting. (internally we might use a trello board - but the client doesn't get to see it)

The client pays us to get them to their goal. We'll communicate with them in our research phases - and then in person (zoom) to sell our design choices at a few stages - but in general, they don't need to be involved. They are paying us to be the experts - and get it done. This industry is way too much about Ego and people pleasing - and not nearly enough about good design and goal-driven design. We've used base-camp and things like that in the past / but it just creates more work. Google Drive - all the way.

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madza profile image
Madza

Google Drive offers intuitive, easy to understand, client-oriented workspace. 👍
I could surely see using it with client, especially for sourcing media from client (images, video) and, as you say, Google Docs for text 😉📚

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perpetual_education profile image
perpetual . education • Edited

The key - is to force them to properly install Drive locally on their computer - so they can just drag files in.

They also usually have an AHA! moment... and we end up doing some IT for the client. For example, this woman who owned a string of Concert halls had a different computer at each venue - and another at home / and would drive to where she needed if she needed some document. After building her a new website - she started to understand Drive (the cloud) - and so now all her computers have the same data on them. Now she doesn't need to drive across town to look at an out of date Word document. WIN!

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madza profile image
Madza

Fair enough! 👍