Dev manager at Jungle Disk. I love fixing things, whether I’m refactoring or digging into bugs, I just find it satisfying to make things better than they were before.
Front-line support for a thick-client desktop app... same customer calling in multiple times a week with the same questions every time. Certainly the questions became easy to answer, but the frustration only grew as every time the customer called in I (or another support tech) would be subjected to a lecture about how lazy we were because it would be so easy for us to change our application to suit his edge case/use case. He knew because he worked with IBM mainframes in the 70s... it was a different time... etc. etc.
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Front-line support for a thick-client desktop app... same customer calling in multiple times a week with the same questions every time. Certainly the questions became easy to answer, but the frustration only grew as every time the customer called in I (or another support tech) would be subjected to a lecture about how lazy we were because it would be so easy for us to change our application to suit his edge case/use case. He knew because he worked with IBM mainframes in the 70s... it was a different time... etc. etc.