It's a pretty good idea when you think about it. Right now google duplex is able to make appointments for you by calling various businesses. That's great, but it would be even better once businesses have their own bot that can answer the phone and write down reservations.
Up until now, if we want to do that kind of thing we use an API. It works but there's one huge caveat : each service needs to be specifically developped to use the API of other services it wants to talk to... With chatbots talking to each other "English" becomes a universal API that can be used by any service.
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Bots talking to bots! What a world!
It's a pretty good idea when you think about it. Right now google duplex is able to make appointments for you by calling various businesses. That's great, but it would be even better once businesses have their own bot that can answer the phone and write down reservations.
Up until now, if we want to do that kind of thing we use an API. It works but there's one huge caveat : each service needs to be specifically developped to use the API of other services it wants to talk to... With chatbots talking to each other "English" becomes a universal API that can be used by any service.