That's a fair comment: text definitely relies on being able to keep track of conversational fork/joining and respecting a certain implicit conversational turn, and I agree that the more diverse your group is, the worse I'd expect that to work.
I do wish all the replies to our ticket system were thought-out, though, however slow they might be. There's nothing like having to slowly draw initially-omitted detail after detail out of a person over e-mail, like pulling teeth one by one.
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That's a fair comment: text definitely relies on being able to keep track of conversational fork/joining and respecting a certain implicit conversational turn, and I agree that the more diverse your group is, the worse I'd expect that to work.
I do wish all the replies to our ticket system were thought-out, though, however slow they might be. There's nothing like having to slowly draw initially-omitted detail after detail out of a person over e-mail, like pulling teeth one by one.