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How To Set Up Remote Access for Clients From China

When you connect remotely to a user with the same localization, there are no language barriers and it goes easily. The same thing with the connection speed. But it’s more complicated with Chinese users.

And it’s not just a problem of the Great Firewall of China, which blocks more than 1 million sites, including not only Google, Facebook, Youtube, but also many remote access services. For example, such software for remote access as Citrix, GoToMyPC, LogMeIn are extremely slow in China or even blocked.
Teamviewer and AnyDesk work tolerably well in large cities as Shanghai, but considering their exorbitant rates, not everyone is willing to buy their subscriptions.

The problem of blocking can be solved by ExpressVPN. It allows connecting remotely to Chinese users from other countries, including Europe. But this is not the main problem. The real difficulty starts when you see the Chinese characters on the system notifications.

And can’t translate them.

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If the system administrator or technical support specialist does not know the language spoken by the client, it will be very difficult to find help. Yes, you can use Google Translator, but it will take time, and it's not convenient at all during a remote connection.

In addition, it is not always possible to copy the desired text to paste it into the translator - for example on the Windows system notifications you cannot do this.

Many users of our service have reported this problem, that's why we added automatic translation in any language (not only Chinese) to the remote access service

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After enabling the option on the dashboard, simply hover your cursor over the desired text during a remote session and the program will immediately do an online translation.

If you've encountered similar problems while working remotely - share with your readers. We would also appreciate a list of services that helped solve it. (We want to know who our competitors are!)

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