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Discussion on: What was your most frustrating experience dealing with "non-technical" people?

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Matt Writes Garbage

A little bit of psychology and talking in their terms goes a long way. I gently show people how to help themselves and they usually do. Plus this always helps me to improve documentation and UX anyway. That being said, it's funny how my wife expects me to know how every software application/website works. I guess that's better than her thinking I'm an idiot. 😊