Hello Den, thank you for this interesting article (I love those sketches too!).
I'll add Lisa's book to my reading list. Any other reading recommendations about this topic? Thanks!
I'm not well-versed enough to make a solid recommendation outside of that book, but I think it's the best place to start for folks like us, much like Erika Hall's Just Enough Research and Erin Kissane's Elements of Content Strategy, also from A Book Apart. The three are probably great companion works to get a handle on a lot of the non-code aspects of the work we do.
It works for me, thanks!
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