The product I support has chart widgets on several pages. We need to refactor some of their inefficient queries, but we were recently under pressure to achieve a quick performance boost. My team attempted to install caching so that the chart datasets were only retrieved once per day.
A colleague used ASP.NET‘s HttpContext.Cache to persist the dataset in memory. The solution trimmed widget names to use as the key and reduced page load speeds on repeat visits.
After the release, we received reports from some customers hosted on shared servers. In a few cases, users saw chart data that they did not recognize. They were presumably seeing data cached from other customers.
There is one instance of the Cache class per application domain. As a result, the Cache object that is returned by the Cache property is the Cache object for all requests in the application domain.
Since the key was not unique to the customer, our environment was sharing cached data across the application domain. We had misunderstood HttpContext.Cache to be scoped instead to a single application instance.
Most of the leaked data were general/summary information and not highly sensitive. We deployed a hotfix in less than twenty-four hours to disable the feature.
A simple fix would be to make use of a piece of customer-specific data in the key to keep datasets unique. Long-term, we should host each instance in an isolated container, but we are not able to support that yet.
Until we have each instance isolated, QA should test all changes in a multi-tenant environment.
Disclaimer: Opinions expressed are solely my own and do not express the views or opinions of my employer.