DEV Community

Discussion on: Browser recommendation, or Why you should move to Vivaldi

Collapse
 
codemouse92 profile image
Jason C. McDonald • Edited

I love Brave, which is an excellent, privacy-centric Chromium-based browser. Vivaldi is gorgeous, though.

The looks that people from support chats may give you. It's untold, but it's there. "Have you tried using Chrome?" or "It works on Chrome", as if the issue was related to the browser (it isn't, I already checked, no I don't have to check again, ugh ok I checked again and it's not working, see?). But this has more to do with being a woman requesting help, particularly being blonde.

It can't be just because you're a woman. I get this every stupid time. I finally just started telling them I'm using Chrome (and claiming I cleared cookies when I'm really just in private browsing mode). After all, technically, Brave and Vivaldi are both Chromium-based, so for all technical purposes, they're Chrome.

In my experience, most tech support cannot comprehend the idea of "Chromium-based" anyway, although that's not really their fault. Based on conversations with a few very close friends who have worked extensively in call centers, most phone tech support jobs are at the lower end of unskilled labor. If you have functional vocal cords, you're basically hired. Becoming a receptionist is a major career upgrade.

So, long story short, when you're on the phone with tech support for anything connected with the web, make it easy on the suffering person on the other end and just tell them it's Chrome, even if it isn't. Their mandatory script is a poor substitute for the training they'll never receive.

Collapse
 
cecilelebleu profile image
Cécile Lebleu

That's usually what I do. I try to be as nice as I possibly can (generally with everyone — but especially with support people) because I know so many people who work in customer support / tech support. Where I come from, and in many other developing countries, it's regarded as a pretty good career in general, and it can actually provide an above-standard lifestyle. Most people who know more than one language will go for a career in call centers.

But back to browsers; well I'm still very happy using Vivaldi and keeping a close eye on updates and new features. I tried Brave for a while a few months ago, but eventually came back to Vivaldi, it's just become part of my workflow very deeply. It's like an IDE, it's not so easy to change. I recently moved from Atom to VSCode for performance, and it was a major change in lifestyle (haha!)