You also might have sensitive customer data in your database that you don't want engineers to see.
I'd been really rigid about this, for good reason, because as we scale the team we absolutely cannot provide broad access to private user information. Handling this thoughtfully from day one was really important for the organization. I'm really happy we eventually settled on this approach.
I'm also really excited that we did it in an entirely open source way where we can build on it as we need and it will come bundled with all uses of our software going forward.
One more thing: I'd love us to eventually get to true E2E encryption on certain private actions, but not quite sophisticated enough to make that work right now.
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I'd been really rigid about this, for good reason, because as we scale the team we absolutely cannot provide broad access to private user information. Handling this thoughtfully from day one was really important for the organization. I'm really happy we eventually settled on this approach.
I'm also really excited that we did it in an entirely open source way where we can build on it as we need and it will come bundled with all uses of our software going forward.
Really great stuff Molly and team :)
One more thing: I'd love us to eventually get to true E2E encryption on certain private actions, but not quite sophisticated enough to make that work right now.