From conversations to engagement, real-time messaging acts as the mainstream to connect with the users. It’s no wonder that the traditional streamlined conversations in the email are replaced with real-time communication channels. The old conventional communication is not much effective when it comes to handling concurrent user base. channel chats are the ultimate tool for enterprises and businesses to initiate real-time conversations irrespective of user base and time. So, let us take a look at how Chat channels help to streamline the work and generate efficiency through channel groups.
Major industries & sectors like Retail, Customer support, Healthcare, and Entertainment Prefer using various chat possibilities to sustain communication and productivity. When it comes to engaging and communicate with a large number of users (say a million users) group chats aren’t much effective. This is where the industries demand a completely customizable chat channel depends on the use case their internal or external communication demands. Mirrorfly’ chat channel offer both Public and Private channel groups to streamline communication. Let us dig deeper into the understanding of channel chat, channel group and create such a channel functionality that can be used for different use cases.
The Diverse Chat Channels Feature Available in the Chat Application Market
1. Private Chat Channel:
A Private chat channel is something meant for confidentiality among the users. A private chat channel can’t be joined or accessed without Invites. This requires REST invite which is being provided only be the creator and admin of the channel. Admins and creators provide access to a unique invite which can be passed around the people for joining the channel group. These private channels are visible only to participants and will not be visible to non-invites. The channel reduces the synchronization at the client start time.
2. Public Chat Channel:
A Public channel is completely open and can be joined by any of the users within the chat application. Public channel is open for non-invites too.
Know Its Infrastructure:
These channels are completely built on XMPP protocol, which is based out of generic-publish subscribe functionality which process “observer” design pattern. A user can publish or broadcast data or information such as notification of events by using payload or without payload to authorized subscribers in real-time. Here the focal point of publication is the “node” to which the broadcaster sends data from one side to which the subscriber receives the notification on broadcasting and events. Thus, nodes are used to maintain the history of the events. In order to create such node, a Special IQ is used. A channel can be created through IQ where the client post an IQ that acts to create channels and separate the IQ that has been set to identify the channel. Here comes the creation of IQ,
Here we see that the sample participant is subscribed to receive the presence, participant details, subject, configurations and all messages posted to the XYZ channel.
Outlining the Actions:
An entity can publish information to a node only at a publish-subscribe service.
The pubsub service pushes an event notification to all entities that are authorized to learn about the published information.
Thus, these chat channels provide an excellent way to build effective team collaboration and real-time communication in a quick and easy way. Mirrorfly offers a reliable chat, voice calling API & video calling SDK & API with group chat, individual chats at low latency rates that meets any organization needs.