Right from the start they think they don't know how to. They start with that belief and they don't want to listen what you're telling them, they think it's technical and therefore complicated right from the start, without even seeing what's it all about first. Even when it comes to accessing a simple smartphone setting in some cases, where a smartphone's UI is created to be as simple and as interactive as possible for normal non-technical humans to use.
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Right from the start they think they don't know how to. They start with that belief and they don't want to listen what you're telling them, they think it's technical and therefore complicated right from the start, without even seeing what's it all about first. Even when it comes to accessing a simple smartphone setting in some cases, where a smartphone's UI is created to be as simple and as interactive as possible for normal non-technical humans to use.