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Devin W. Leaman
Devin W. Leaman

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Unavoidable Notification

I'm having an interesting issue with dev.to lately where I have a notification badge stating I have a new message, however when I go to check my messages, nothing is new.

Here's a screenshot of my having a notification:

Image_1

And here's my chat when I click on the paper airplane. You can see that the unread badge is gone, but there're no new messages:

Test2

After I go back to the home page, the unread notification is still present.

Is this only something on my end or is this a known issue?

2018/11/27 EDIT: I've since posted an issue on GitHub about this following the discussion with Ben in the comments: https://github.com/thepracticaldev/dev.to/issues/1210

Top comments (8)

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ben profile image
Ben Halpern

Sorry for this. If you open up your web console and visit /chat_channels?state=unopened you should be able to find the culprit. Visiting it should mark it unread.

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4lch4 profile image
Devin W. Leaman

No worries, things happen.

That said, I visited that URL and it seems the culprit is the mentors channel. However, I'm not in that group. What can I do to fix it?

Output:

[{"id":31201,"slug":"mentors","channel_name":"Mentors","channel_type":"invite_only","last_opened_at":"2018-10-13T03:27:22.619Z","last_message_at":"2018-11-18T15:16:00.595Z","adjusted_slug":"mentors","membership_id":79646,"description":"Chat amonst mentors"}]

Current_Channels

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4lch4 profile image
Devin W. Leaman

Hey @ben , sorry to tag you like this but I'm curious what I can do to fix this given my situation. If there's someone else or another way I should go about this, let me know.

Actually, should I create an issue on the repo and provide all the info I can?

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ben profile image
Ben Halpern

Mention absolutely welcome.

Yes, an issue is welcome.

Are you still experiencing the issue. We pushed a patch which may have fixed it but it’s hard to get visibility into this.

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4lch4 profile image
Devin W. Leaman

Yeah, I'm still experiencing it.

I'll go ahead and file an issue on the repository with some details.

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ben profile image
Ben Halpern

Thanks!

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andy profile image
Andy Zhao (he/him) • Edited

Hmm this is most likely a bug. You might have a notification in a group, and the group might not be appearing in the "All" tab. What happens when you click the "group" tab?

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federhico profile image
federhico

Do you try turning off & on again ?

really, clean cache, cookies, logout, login, open in private tab ...