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Discussion on: How do you deal with Q&A web platform's trolls? (e. g., Stack Overflow, Quora, etc.)

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adamgreenough profile image
Adam Greenough • Edited

First and foremost I think because we're not built to or planning to scale massively. This seems to be the goal for many communities but not ours. Not scaling means we can take a more personal approach to moderation. In the unlikely event things did start growing too fast, it's likely we'd opt to cap/slow registrations and employ an invite scheme (with unlimited invites from our established members available) until we could grow the moderation.

It is run at low cost by volunteers with no external funding, advertising, etc. Just a small supporter membership available that adds some profile options to help keep the lights on. Even if that was not so popular, I am more than happy to self fund this as very much a passion project.

On top of the automatic filtering you can expect (checking against large spam/forum report databases, Cloudflare threat filtering, etc) so far personal moderation has gone a long way to maintaining a really nice environment.

Every new user, for their first 5 contributions, has to be manually checked and approved each time. The Code of Conduct makes it pretty clear what behaviour is acceptable: webwide.io/help/code-of-conduct/. Any kind of objective malicious intent/spam is met with a swift ban. Any questionable/grey content results in infractions that quickly add up to the same.

Threads that vere off-topic are either shadowed or locked pretty quickly. 2 or more reports on a post or thread will hide the content until it has been moderated. We don't currently aim to provide a space for political/current events content precisely because of the challenges of fairly moderating this.

Of course all of this depends on the values and subjectiveness of the people doing the moderation and this is always going to be a challenge and a learning experience. I'm currently actively looking for new moderators, particularly those with more diverse backgrounds to make sure we're getting valuable feedback from the widest range of experiences possible.

Since everything is public, people can make their own minds up on the environment we have created so far!

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laisbsc profile image
Laís Carvalho

This sounds quite good! I am so happy to hear there is another platform with such love being built to help the community.
Moderation is a complicated subject, so much so that is the best and worse thing about SO. The community moderates and answers, when small-ish all was wonderful but calling and keep counting on people's personal measures of 'kindness' and 'respect' is rather challenging.
I really like the fact that you have a CoC written and quite openly published on WebWide as well. I think the main lesson I learned from working online with the public is that the Code of Conduct is the backbone for proper behaviour.

I am very excited to see how your platform will grow and interact with the community. Thank you for sharing! :)