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Discussion on: What are the least intuitive fundamentals and best practices in software development?

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Aaron Reese

And this is where a great BA is vital. Give the user what they need, not what they ask for. The analogy I use is going into a hardware store and asking for a 6mm (1/4 inch) drill bit. You don't want a 6mm bit, you want a 6mm hole. If I dig a bit further, what you are actually going is trying to hang a picture. If I can build you a picture hanging process that is repeatable, automated and 10x faster, now I have solved the business problem rather than letting the inexperienced user do the requirements analysis